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What do we exactly mean when we say best practices? Well, best practice means that there is a certain technique to do a particular process right so a desired outcome will be achieved with fewer problems and possibly, less unforeseen complications. Here are the 4 best coaching practices: 1. Build relationship with your coachees first. This is very crucial to the success of your coaching programs. You will need to build rapport with your coachees and get them to like you before you start coaching them. Doing this is pretty simple; you can do this by simply being friendly, accommodating, and non-judgmental all throughout the program. Of course, if would help if you can always wear a smile on your face...

I'd never heard of Dan Kuschell before I signed up for his Protege Program late last year. What a great investment that has been! Since then I have learned a ton about marketing, persuasion, list-building, mindset, health and a whole lot more. The reason I signed up for Dan's program was that I wanted to take my online business to the next level but I really didn't know where and how to start. Maybe you've felt the same; so many ideas but not knowing the best way to actually get things going! As part of the Protege Program you get training manuals, audio cds, weekly telephone conferences and also unlimited telephone support. If you're serious about building up an online business (no matter what...

"What is the use of a house if you haven't got a tolerable planet to put it on?" Henry David Thoreau Values are so important because they fundamentally shape our relationships, our behaviors, our choices, and who we are. So, without knowing what our values are, it is actually impossible to create the lives we want because there is no foundation to build them on. Many of us cannot understand why we do not reach certain goals as we are determined, diligent, have a lot of willpower and really do want to reach our dream. On the other hand sometimes we do reach our goals yet still feel empty and unfilled. Why is that? I believe it is because we have made goals based on outer appearances, what others want...

I recently saw a T-shirt with the words, "Become the Change You Want." I find myself going back to those words over and over again. The words are taken from those spoken by the world's role model for change, Mahatma Ghandi, who led the successful change to independence for India. He advised his followers to "become the change you want to see in the world." Those words ring just as true today. One of the most stressful situations we create for ourselves at home and at work is that we want changes from others and become frustrated when those changes don't take place. We want our bosses, our children, our spouses and our friends to change. We want our looks to change, our health to change. What if we...

If you're determined to learn Italian from a beginner level, please read on, here is some of my experience I want to share and I think you'll find it useful. There're simply two ways of learning a new language, following a teacher or self-learning with an online course. If you have time limitation or a tight budget, I strongly recommend you to choose an online course. The course I've been using is called Rocket Italian with which I've achieved very satisfying results.   Right after I worked with Rocket Italian, I started using Italian when ordering food, greeting friends and even talking in simple words very quickly and confidently. In the whole package at only $100, I find the 33 audio lessons...

Where I live there seems to be a a growing population of rude and vulgar people. And no matter how hard I wish for things to change it is not going to happen. It is up to me to change how I think and feel about these people. The same applies for you. 1. What does it mean when someone is rude? Your initial angry reaction may be to think the person is a moron but that only makes matters worse as it will comes across in the way you talk. I prefer to view such behavior as evidence that the person is doing the best he can with what he has. This belief makes it easier for you to accept the person even though you may not like his approach. Look for the good in people and you are a lot more likely to find...

What is Intuition? Your intuitive ability is a sense like taste, smell, hearing etc. You were born with it - you've just forgotten how to use it. Your intuitive voice is the voice of your heart/your higher self/your soul/your limitless being or whatever you prefer to call it. It's a quiet voice. You have another loud voice - the voice of your ego/identity/limited self or whatever your preferred name is for that aspect of yourself. What is Intuitive Coaching? The process of getting your egoic voice quietened down enough for you to clearly hear the voice of your heart (your intuition), is one where help is always welcome and usually necessary. Your ego/identity is a part of you and because of that, it...

When you invest your time in being a mentee you will be rewarded with accelerated learning and experiences from your mentor. You will learn from and avoid the mistakes that they may have made, learn about your industry, meet great people, form valuable relationships and be able to mentor someone in your future. If your organisation offers a mentoring program, sign up and get involved. If there isn't a formal mentoring program, suggest one or identify people you would like to learn from and approach them about mentoring you. If you are going to approach someone about being your mentor make sure you present yourself professionally and show your prospective mentor that you are serious and committed by...

When offering advice to someone who has asked to be advised about something, appears to cause a lot of confusion. Which always leaves me thinking twice about the advice they offer when they are advising me. I read a lot of information on the Internet, in articles (both bought and freebies) and am amazed by the number of times I see this spelling error. In fact, I sort of feel now that it's me who is out of step with my language skills. But a quick trip to my off-line Oxford Dictionary soon puts me at ease again. You see, it works like this: When I am offering advice to my Contractors - that is all I am doing - offering advice on how they can save time and improve their marketing skills to get more...

When a conversation is not working out there is the potential for massive frustration or a breakthrough depending on how you look at it. 1. Question your assumptions about the other person Perhaps the breakdown in communication is based on rumors that have no basis in reality. You may be unfairly judging the other person and filtering every word he speaks because of a false image of who he really is. Have you ever harshly judged someone and found out later you were completely in the wrong? Make sure you are not making the same mistake again. 2. Ask for clarification Ask the other person to fill in the gaps that are causing you to lose your grasp on the train of thought. Asking questions demonstrates...

Do you ever have trouble making conversation with others even though you consider yourself to be an intelligent person? If so, this may puzzle you. You may wonder why you are so poor at making conversation with others, even though you are very smart, and know a lot of interesting things. The truth is that many average people with average intelligence and average interests are much better at making small talk and have better social skills than people who are very intelligent. And many people who are very intelligent are extremely poor at making small talk conversation and may have poor social skills. Why should this be? Here are some of the reasons why very intelligent, very creative people often...

Are you a life, business or career coach, looking to get more coaching clients for your coaching business? Are you trying to offer different products and services to your target market, but are not seeing any response? If this is happening, then you must stop creating new products and services, and start finding out exactly what people in your target market are looking for. Read this article to find out how to find out what people in your target market are looking for. Once you learn exactly what people in your target market are looking, great things will happen. You will get more coaching clients. You will get many sales every time you launch a new product. You will be able to get more clients from...

My sisters and I didn't know exactly why our parents spent their Saturday mornings driving around the neighborhood, strategically leaving water bottles along the way. We didn't know why they were gone most of the morning and then exhausted when they came in. I mean, we knew they were running...but from what, we didn't know. Were they running from failed marriages or from the challenges of a new one? Or were they simply running to get away from us? We didn't give it much more than a shrug of our shoulders at the time, but thirty years later, I tend to think they weren't running from anything, but rather running towards something. Running is a simple sport that most healthy individuals can...

If you have a mentor you need to make sure that you ask the following questions at some point during your relationship: 1. What are your goals and dreams (Short term and long-term)? 2. How can I help you to accomplish your goals and dreams? 3. Why did you choose to pursue these goals and dreams? 4. What books have influenced your ideas and thoughts the most? 5. What ideas or thoughts inspired you or motivated you to get started? 6. What is the one action you have taken that has accounted for most of your success? 7. If you could change your life in one way, what would you change? 8. What magazines, newspapers and/or information products do you study? 9. How do you handle defeat and/or failure? 10...

What is Self-Doubt? I am very familiar with self-doubt. I lived with it for many years, buying into my inner critic and making way for fear to take over. Even though I was told by my parents and mentors how capable I was, the self-doubt kept me paralyzed, afraid to even make an attempt at something. I often felt not smart enough, or good enough to even take the first step. I even believed that success was not meant for me. I look back on all the opportunities I missed out on and it is for this reason I write this article in hopes that you the reader can realize how illogical and damaging self-doubt can be. Self-doubt should be synonymous with paralysis. It is immobilizing and disables the sufferer...

November is the time of year when winter begins and everyone has put their clocks back in anticipation of the longer nights and shorter days. Have you noticed how the winter months have an effect on your body and frame of mind? In the beginning winter seems like a great prospect. There's the anticipation of the festive season of Christmas. Even if you're not religious, there is a kind of excitement in the air and we remember how this time of the year used to be like for us as children. There was the anticipation of presents, lights, decorations and lots of sweets! November marks the beginning of the shops getting ready to bombard you with all sorts of subconscious messages. Like how you turned your...

As a life coach of some years standing, I am frequently emailed by people with queries about becoming a life coach, so I have recently put together a regular newsletter with information about the kinds of considerations which I believe you should take into account before you try to launch yourself into a coaching career. This article gives an introduction to some of the preliminary issues that it may be worth you bearing in mind if you are thinking of being a personal coach. My first tip would be that you think about your motivation for wanting to become a coach. Some of the promotional material provided by life coach training courses and other organisations can give the impression that coaching is...

Often guys make careless blunders in relationships, causing a break up. Some boyfriends need coaching from their more experienced friends or even an external life coach, who can help them to learn to handle themselves and therefore their relationships better. With a little care and prudence boys can handle their relationships with much more tact. Here are some mistakes that boyfriends make and some tips on how to avoid them. Tip 1: Not having common interests: It is important to share things that both you and your girlfriend like to do for a stable and long lasting relationship. Common interests can increase mutual understanding and the fun time together. It will reduce the risk of boredom...

Now I have heard it all. Recently a gentleman told me not to use sports or war terms in talking with him and advised me to use words that were gentle and sincere or pleasant and uplifting? Community based words that spoke to the common good. My dominant speech offended him and he felt that was not proper behavior? Well if that is not the most socialist, weak minded, panty waste comment I have had all year, I cannot imagine what is? My gosh what are we doing to the men in our society, making them into a bunch of weak wimps? How on Earth are we going to get everything we need to get done with everyone running around like a bunch of politically correct panty wastes? The gentleman indicated that I...

Our culture has confused people, and continues to do so, in this regard. For example, what young person does not grow up expecting that there is something special they are here to do and that their greatest life challenge, or test, is to figure out what that "something" is and pursue it? In most instances, this cultural conditioning only serves only to set up the young person for what will likely be a life of confusion and disappointment. It is this kind of erroneous conditioning that leads virtually everyone to spend an inordinate amount of time looking for the "right" job, or career, or calling. While most people will eventually choose a career that rewards them with some measure of satisfaction...

You wake up in the morning and already feel tired, depressed and do not even know why. You live on autopilot and feel stressed and nervous constantly. Does this ring a bell for you? If "yes" read on, I was at the same place for a very long time and managed to escape from the self made trap. If you are happy and fulfilled this guide is not for you, I wish you everything good and life with passion. Where I came from I am only 24, but let me tell you I know all about suffering and laziness, unhealthy way of living and negative emotions taking over the whole body. What are the necessary steps. 1. You need to change You have to understand something with every fiber of your body, your conscious and...

We are so accustomed to making decisions every day that many of us have stopped thinking about how we do it. We're all supposed to be able to make decisions, just like we should all be able to walk and chew gum at the same time. As a result, many people don't ever admit that they are having trouble making important decisions that affect their family, friends, or colleagues. This series of articles explores the reality of decision making, to help individuals make better, more effective decisions. Here, we discuss basic, "rational" decision making processes and how they differ from real life, "nonrational" decision making. To clarify the real life process, we introduce the interests-based decision...

Most successful individuals have used the help of mentors in their life. To understand the complexity of life and their environment, these mentors shared with their protégé all their knowledge, their expertise on how to be come a better person, how to help people, how to get involved in their society and become a better person overall. Mentors share their experience with the beginners so they can slowly adapt to some personal changes. The learning curve is faster and they reach their goal faster then if they would have learned on their own. In today's technological world, with all these computers around you, it can be difficult to troubleshoot every problem on your own. However, with...

The basic act of finding closure is as simple as closing the door. Yet even as a young child, we denied the simplicity of it as we ignored the screams, will someone please shut the door? It was presumed we were simply lazy, perhaps uncaring, or too preoccupied with other things, to close the door behind us. But were we lazy, or did we know something even back then that made us not want to completely close the door upon entering? Think about it. If you leave the door open, you don't have to declare whether you are coming or going. You don't have to declare that you'll be staying inside or out. You don't have to declare that your playtime is over or not. But perhaps that lack of declaration is...

There are 3 essentials that make up great coaching, namely: Being fully present with your client, Active Listening and Powerful Questions. If you are in coaching because it is a calling or a vocation then I assume that you do already possess these wonderful skills which you may use in many areas of your life, including coaching. However, if you want to be EXTRAORDINARY in all you do, you will want to enhance these skills to a level where you outperform yourself. As a coach you already know that this is possible and within anyone's reach, on condition that they have the tools, motivation and support. The skill of powerful questioning is the tool that can help take your coaching to even greater...

All software systems sometimes crash. Certain software languages leave behind a core dump - an image of the state of the program when it went wrong - allowing programmers to debug the program and find the fault. We must examine our own core dumps if we wish to improve ourselves. When everything is working you don't think about self-improvement. This makes sense because you're happy, everything is as it should be, so why stop and think. If it ain't broke, don't fix it. We only think about improving our self in some way when we know there is something wrong. But it's no good just thinking that we must change because something is not right: we must think about what is wrong. We must look inside our...

Do you follow everyone else's path or do you make your own? You are all responsible for your own life, whether you are young or old rich or poor. You can be coerced and manipulated into doing things that are normally out of your everyday character, but the final decision is always your own to make. You only have one chance to walk through the enchanted garden of your life, there is no set route that you must take so I encourage you to walk a different path. You have no idea what wonderful visions await you as you explore uncharted parts of the enchanted garden, there are new experiences just waiting to be discovered and documented by you. Do not follow the well trodden path that numerous others have...

Asking questions is essentially the way that we can help the people we coach to find their own solutions in their own way. Asking a question honours the other person's knowledge and experience whereas giving an instruction ignores them. A probing question is simply one that gets to the heart of the matter, and with this in mind we are better off asking 'open' rather than 'closed' questions. An open question will start with How, When, Who, What and such like. and encourages the person responding to think carefully and to give a full reply. A closed question, on the other hand, will tend to begin with Did you, Can you, Will you etc. and usually gets a simple yes or no response. Closed questions are...

Why should you bother to spend your valuable time learning how to develop exceptional people skills? Here's why... Look at the people who seem to have it all - a great job, an active social life and a happy family life. What do these people have in common? They all have excellent communication skills. To join the people at the top and to live a more fulfilling and enjoyable life there is no alternative but to become one of the few that have truly mastered advanced communication skills. There are at least a dozen good reasons to learn the secrets of making great conversation. 1. Get paid more. Studies have proved that the people who get ahead fastest are those who network within the...

Do deaf dogs bark? Do they easily get started? Are they difficult to train? These are the most common myths about canine deafness. I hope that knowing what is true from what it is not will assist you and your dog in having a happier, healthier and long lasting life together. Becoming a good deaf dog trainer takes little effort, it is just a matter of knowing the right deaf dog signs. Training a deaf puppy is actually a fun and rewarding process. I am so pleased that you have come to this article because it means that you are a responsible dog owner who truly cares about yours or someone else's dog. I am sorry to say that many perfectly healthy dogs are put to sleep totally unnecessarily every year...

Sensori-neural hearing loss (SNHL) is a common disorder which is caused by a dysfunction of the components of the inner ear, which mainly include the cochlea and the auditory nerve. Impaired hearing may result from biochemical, metabolic, vascular, hematologic or endocrine causes. Hearing loss may also be genetically acquired, and may be associated with other abnormalities in the body. The Ayurvedic treatment of SNHL is aimed at treating the known cause of the condition, and improving the structural and functional integrity of the inner ear and the central nervous system. Medicines like Saarivadi- Vati, Panch-Tikta-Ghrut-Guggulu, Punarnavadi-Guggulu, and Maha-Rasnadi-Guggulu are used for symptomatic...

Hey coach, does it seem like no one is buying during this recession? And do you hear things like, "I'd love to have help with this or that... but... " and then you get an excuse why they can't hire a coach right now? If you could change that reply from one of "I can't because... " to one of "Wow, I'd love to have the kind of results you mentioned that XYZ client of yours had" wouldn't that take you from almost despair to happy, happy, happy? Tell me this: What is your brief 30-second elevator speech? Is it "I am a coach" or only slightly better "I help people with...." The first is definitely ABOUT YOU, and the second has only slightly turned toward the prospect. Here's something that will literally...

But what does that really mean? When I think of altitude, I think of "cruising altitude". You know, after an airplane takes off, it steadily climbs on a predictable trajectory until it finally reaches it's cruising altitude. This is the place where gravity is no longer a factor. The air is clearer. Things flow easier. The views are spectacular, and forward movement requires much less effort. (Some might even say that you're that much closer to heaven!) To get to YOUR cruising altitude, there is a process, and it all begins with YOUR attitude. Your attitude is the one solitary thing over which you have total control. You can decide how you are going to see the world. You can decide whether or...

My mother, who was born on the fourth of July, told me that everyone in the country celebrated her birthday. As a youngster, I decided she must be very famous and much loved. While age brought understanding of her joke, the image of my mother as someone who deserved love and fame never diminished for me. Because of my line of work, I've had plenty of opportunity to reflect on the lessons I learned from my mother about conflict and its resolution. Some of them have been powerfully helpful---and a few have been powerfully unfortunate. A strong woman of Scottish heritage and with an assertive streak a mile long, she was also deeply kind and compassionate. She taught me that I should engage conflict...

One of the things that I find quite fascinating is that every one of us is readily displaying our connection to life purpose in every moment. If you pay close enough attention, you can easily gauge how awake, generous, and present a person is to their life, even if you only catch a quick glimpse of their face or hear a brief comment that they have made. As my acupuncture teacher so wisely said, 'Everyone is showing you all that they are all of the time- you just have to have your senses open to perceive it.' My wife and I had both gone through the Starbucks drive through this past week on separate occasions. We were both somewhat shocked by the behavior of several of the drivers as they were placing...

Cure For Tinnitus - Geoff Barker Cure For Tinnitus Review 50 million Americans suffer from Tinnitus meaning they are constantly subjected to a buzzing sound in their ear. The permanent form of Tinnitus is caused from being exposed to extremely loud noises that damage the ear and it's receptor nerves. Currently, there is no medical Cure For Tinnitus but there are a number of things you can do to lessen the sound and annoyance factor. Click Here Cure For Tinnutus Instant Access! Geoff Barker wrote a book called "Cure For Tinnitus" for which many Tinnitus suffers have found sanctuary in. The book describes in great detail the condition and the methods for natural treatments that he has discovered as a...

Many busy professionals put off success coaching because they're afraid of the time commitment. They fear weekly one-hour appointments stretching on indefinitely. Because of that fear, they miss out on the benefits of feedback from a professional coach on life, work and success issues. Laser coaching removes the fear of long-term commitment. With laser coaching, clients hone down their concerns to one bite-sized piece that can be addressed in a single hour. Client and coach work intensively for one hour on that specific issue, and emerge with an action plan. No further sessions are necessary. Additional laser coaching on different topics can always be added without ongoing commitment. Laser...

Most people at some stage of their lives will become the victim of bullying. People may think that this only occurs at school, however a lot of bullying also occurs in the workplace and even by your local neighbours. This article describes how I have learnt to deal with these nasty people, by playing what I call the nutter card. At school I was an obvious target for a bully. I had a speech impediment known as a stutter or a stammer. I was always struggling with my weight and was larger than most of my other classmates and I was the shortest male in the class. The bullies saw me as easy prey and I was. I was not sure how to handle these people and they made my time in high school quite depressing. I...

If you have been searching the internet for something, you will usually end up with a life coach site popping up in your results at some point. Life Coaching has evolved over the years and continues to change and grow - but what is life coaching, how do you choose a life coach, and what should you be aware of? Life Coaching Past: Life Coaching really emerged, noticeably, about 10 years ago. Most life coaching was advertised as Executive Coaching or Leadership Coaching and they were usually hired by corporations for staff or individual training. With the onset of in-house corporate training teams, the need for Executive Coaches diminished and many sought other areas to continue coaching in. Since...

Do you ever get hoarse? Have you ever completely lost your voice? Do you tend to lose your voice when you get a cold? Have you ever wondered if there is a way to quickly heal hoarseness or avoid getting hoarse in the first place? What happens when you lose your voice and why does it happen? If you were to search for help regarding hoarseness or lost voice on the internet, or ask your ENT (Ear, Nose and Throat doctor) or laryngologist, you would learn that acute hoarseness and loss of voice could be due to factors such as bacterial or viral infection, allergies, acid reflux, smoking and vocal abuse. You may be diagnosed with terms such as laryngitis, pharyngitis, tonsillitis, strep throat etc...

A few decades back, no one had ever heard of a fire alarm for a private home. In those days, a fire alarm was what happened at school when some kid pulled the switch thinking he was cool. Now fire alarms have become an important part of our society, and we find them everywhere. We no longer feel safe without several of them in our homes. But what about the people in our country who can't hear fire alarms? How can they feel safe? That's why fire alarm lights are catching on in popularity to provide safety for our citizens who are unable to hear an alarm. Feel the Vibrations, See the Lights You might be surprised at how many places you've been where there were fire alarm lights, because you probably...

Coaches are are scattered across the Lower Mainland from West Vancouver to Chilliwack. British Columbia's West Coast is a hot-bed for life and business coaching and although the community is quite diverse in geography there are organizations like the Vancouver ICF that help bring the community together. Lets dive into an overview of the local community and how you can get involved! Vancouver Chapter of the International Coaching Federation The Vancouver branch of the International Coaching Federation (ICF) encourages both members and non-members to attend monthly meetings where they discuss wide-ranging issues related to life coaching. These meetings are both networking and speaking events about...

p>What is Honor exactly? Dictionary.com's definition of Honor is: Honesty, fairness, integrity in one's beliefs and actions. A source of credit or distinction, high respect, merit or rank. If this sounds like someone you want to be then I want to share 8 Principles of how you can bring honor into your life. These principles can genuinely become a part of your life if you study them. Principle 1 Be Understanding - Be a good listener not a good interrupter. Listen without distractions so you can truly understand the other person's perspective. Principle 2 Have Good Discretion - You have the right to act in accordance with your own judgment and with good discretion you can choose wisely. Two...

If you've been experiencing hearing loss, you know how stressful it makes some situations. Hearing tests, important conversations, and watching your favorite TV show can become an ordeal. If you would like a quick way to boost your hearing for events like this, read on to find out how to improve hearing quality. The basic method is this: wear earplugs for a couple of hours before whatever important event you need to boost your hearing for. This will mean planning a bit in advance, but a couple of hours is very quick when it comes to improving hearing. Used in combination with methods that improve hearing permanently over several weeks, you'll be able to have both the temporary boost when you need it...

p>In the second half of life we experience a strong inner force to get our lives in sink with who we truly are. Some times people do it dramatically with what we call a mid-life crisis. Everyone experiences a certain inner restlessness. The benefit of taking a look at ones life is to to figure out what parts of life need to be recharged in order to renew the spirit and enjoy life to the fullest. Here are seven good reasons for recharging your life: Reason 1. You are tired of sameness You find that there is a lot of predictable repetition in your life. There is a sameness to your routines and your conversations. This sameness drains your energy and you long for novelty and vibrancy. Reason 2. You...

If life coaching certification by the International Coach Federation (ICF) is like the Harvard degree of the coaching world, the International Association of Coaching (IAC) designation is like getting a B.A. from the University of Phoenix. Practical, down-to-earth, flexible, and considerate of your past experience, certification by the International Association of Coaches is the way to go if you want a credential....AND you don't have an interest in going through the Cirque du Soleil contortions required by the ICF (not to mention the expense!) Unlike ICF, IAC offers only one level of certification. You either have it, or you don't. The IAC tests applicants against 15 competencies that it's defined...

Nursing has moved forward in the past decades and there has been an improvement in the area of leadership and role development. However I still see opportunities for further richness in areas like the art of influencing others, being an inspiration for those around us, and working on nurturing ourselves and our Dreams. I believe that Nursing is such a Special Life Mission. It is profession that connects us with people during times when they are challenged, vulnerable and in need of support. Looking back in history it's clear that during the times when Nursing was guided by solid Values and when Society appreciated such Values, Nursing reached the zenith of its nobleness as a profession. One can...

Water can cause huge problems for the users of hearing aids, if the air is too humid then excessive earwax can build up on the hearing aid. Even if a tiny amount of water gets inside the casing it can damage the sensitive electronic components, which could be a very costly repair. Unfortunately you can't buy waterproof hearing aids, this is because sound actually has to enter the device somehow, if it was sealed the sound would be unable to enter. So what can I do? Manufacturers are trying to produce hearing aids that are more water resistant, two large producers of hearing aids Rion and Eurion offer water resistant hearing aids. Rion has a number of different water resistant hearing aids. Quite...

A Letter To My Employee Dear Valued Employer, It is with great pleasure that I express my gratitude in writing to you, my valued employee. I have had the privilege of working with you for two years, and in that time I have developed a sincere respect for your talent, integrity and work ethic. When I think about the future and greatness of this company, I am reminded of the tremendous value people like you bring to our firm. It is because of your unique skills, desire to succeed and commitment to excellence that we continue to move forward and make significant changes in our marketplace. As your employer I am humbled by the dedication I see you put forth each day as you strive to meet our clients...