| There are many things to keep in mind when providing | | | | reasons such as an interpreter being late or if there |
| client service in the interpretation and translation | | | | are billing discrepancies. In these situations it is important |
| industry. Here are a few of the most important factors | | | | to hear out the client's concerns in their entirety before |
| to consider. The first is technical competency. A | | | | offering any feedback or explanation. Only after this |
| Language Coordinator who is interacting with clients | | | | has happened should the Language Coordinator offer |
| must have sufficient knowledge and training before he | | | | an explanation and do so in a positive, upbeat manner. |
| handles any live phone calls/emails. | | | | It is important to keep in mind that the work |
| There is no worse feeling for a client who has called in | | | | environments of many of the clients who request |
| to get help and begins to realize that the person trying | | | | interpreters (courts, hospitals,state/county government |
| to help him is not qualified to do so. This is especially | | | | offices) are stressful. The Language Coordinator |
| true in the field of interpretation and translation since | | | | should try to empathize with the client and do his best |
| there are often emergency requests for interpreters. | | | | to bring peace and calm to the situation. |
| A Language Coordinator should have sufficient training | | | | Finally, it is important for a Language Coordinator to |
| and also experience in a hectic work environment | | | | keep good notes and write everything down as he |
| before he fields live client service inquiries. This training | | | | works throughout each day. It often happens that |
| must include knowledge of each client's procedures for | | | | there are multiple issues and phone calls that need to |
| ordering interpreters and knowledge of how to deal | | | | be dealt with at the same time. It is easy to forget |
| with emergency requests for interpreters. | | | | something or miss a key detail in this type of a hectic |
| The ability to stay calm in tense situations is another | | | | work environment. The Language Coordinator should |
| important factor. Language Coordinators may | | | | always have a pen and notepad handy to write down |
| sometimes have to deal with clients who are upset for | | | | key details throughout the day. |