| The difference between an outstanding business and | | | | one of the basic forms of acknowledgement and |
| a so-so business lies in good customer service. The | | | | respect. |
| better you treat your clients, the more your business | | | | Don't forget to say "you're welcome" when the |
| will continue to grow. But how do you actually pamper | | | | opportunity is presented to you either. Always remain |
| your customers to retain them? What are the | | | | polite to your clients no matter what mood you're in. |
| examples of good customer service? | | | | If you're not in a good mood, it might be better to |
| To be quite frank, it's easier to look at the situation | | | | re-schedule an appointment to avoid the risk of |
| from a customer's point of view. Remove your coat | | | | upsetting a customer. It's vital to know how to |
| and tie for a minute and step into the shoes of say, a | | | | "disengage" from a current negative state and shift to |
| simple father of two children. Try on the shoes of an | | | | a positive state when transacting with a client. |
| 80-year-old customer who is a little hard of hearing. Or | | | | Example of Good Customer Service # 3: Listening to |
| you can read the examples of good customer service | | | | Feedback. |
| below and learn from them. | | | | Customers usually have a lot on their mind, and they |
| Example of Good Customer Service # 1: Giving Extra | | | | usually let you know about it too. Sometimes, the |
| Attention. | | | | feedback is good. Other times, it's negative. However, |
| Sometimes, customers need extra attention. Cue in the | | | | you should take all into consideration and do your best |
| old lady with a large handbag. This client is way past | | | | to work on all of them. |
| her prime and will probably walk slower than your | | | | For example, Paul might complain that the lock in the |
| regular customers. She might also be a little hard of | | | | bathroom cubicle is faulty. Get someone to fix the |
| hearing. | | | | problem right away; so the next time Paul returns, he'll |
| As the person responsible for attending to her needs, | | | | see that you have made the effort to improve your |
| you're going to have to adjust the way you walk and | | | | facilities. Better yet, you could turn these types of |
| the way you talk. Use gestures when necessary. | | | | situations into profitable opportunities. You can give |
| Walk a little slower but don't let it be obvious that | | | | Paul a 50% discount on his next purchase or a |
| you're making such an effort to match her pace. | | | | surprise bonus to "make it up" to him. |
| Few people show consideration for their customers. | | | | Taking care of your clients will take you far. These are |
| Being the first one to do so will make a big difference. | | | | just some of the examples of good customer service |
| Example of Good Customer Service # 2: Minding Your | | | | every employee should emulate. If you're not really |
| Manners. | | | | sure how well you're doing, get a friend or a |
| Minding your manners is essential to a successful | | | | co-worker to help you assess the situation. |
| business. Never forget to thank your customers. It's | | | | |